Summary
Frequently Asked Questions
Expiry dates
None on the tube (don't think I've ever seen expiration on a tube of lipstick) - but general rule of thumb is 2 years after first use or if it 'changes' in some way (becomes dry, clumpy, etc).
My lipstick is not smooth. After first use there was a coarse look and feel to it. Is this supposed to be this way?
Hi, Mimi. We're sorry to hear that you Lipstick isn't smooth and we'd love to help! This isn't something that we'd expect to happen. So that we can further assist you, please call us at 1-800-849-7112 Monday-Friday 9:00am-5:30 pm EST. Be sure to provide this reference number when you call: 170508-000925. We hope to hear from you soon! -The Burt's Bees Team
Why are there bumps on the lipstick after some use? Does it mean I need a new one?
Hi there, thanks for asking. We're sorry to hear that your lipstick has lost its creamy texture and become gritty. While we wouldn't expect this to happen, please contact our team at 800-849-7112, so we can help out. Be sure to provide our team with this reference number when you call: 180228-000861. We look forward to assisting you. Kim from the Burt's Bees team
Arrived with a sweat look on them? Is this normal? I do live in Texas, so it’s hot but they weren’t left more than 5-10mins at most in sun
Natural products perform naturally. The oils do warm up when overly warm. I just put mine in the fridge in summer or keep in a cool spot on my dressing table at all other times. I never keep mine in a purse unless I can keep my purse out of the sun. Even thought it perspires, I just cool it down when I am home. Or carry a less natural product when you must travel in the heat of the summer. I could never give up on my Burt's Bees because it works so well with my own cosmetology. Where I live now, in the north country, I never have a problem even in the summer. Just never leave in the heat of a closed car or in the sun on the dashboard. There is nothing that can replace a natural product when you live a natural lifestyle like I do.
